Refund policy

WACOVKI ORDER GUIDELINES AND POLICIES

ORDER PROCESSING

• Made-to-order items: Please allow up to 2-3 weeks for production before shipping.
• Ready-to-ship items: Ship within 3-5 business days unless noted otherwise.
• You'll receive a shipping confirmation email with tracking once your order has been processed.

SHIPPING

• All orders are shipped via UPS with tracking.
• Wacovki is not responsible for lost, stolen, or delayed packages once shipped. Please contact the carrier directly.
• If a package is marked as delivered but you didn't receive it, email us at wacovki@gmail.com within 48 hours.
  CUSTOM ORDERS
• Full payment is required upfront. Custom orders are non-refundable.
• Changes cannot be made once production has started.
• Rush orders (4 Day TAT) are subject to availability. Customer must pay shipping. 
  
  

  RETURNS & EXCHANGES

  • Due to the nature of custom items, all sales are final.
  • If you receive a damaged or incorrect item, email us within 5 days of delivery with photos.
  • Approved issues will be replaced or refunded at our discretion.

  CUSTOMER SUPPORT

  • For order updates or questions, please email wacovki@gmail.com
  • DM inquiries may not be seen —email is always the fastest way to reach

  US.

  • Replies typically within 48 business hours.

  ORDER CHANGES / CANCELLATIONS

  • We do not accept cancellations once an order is placed.
  • Double-check your shipping address! Wacovki is not responsible for orders sent to incorrect addresses.

  PAYMENT & CHECKOUT

  • All major credit cards are accepted through our secure checkout.
  • Promo codes must be entered at checkout. No price adjustments will be made after a purchase is complete.

  SOCIAL MEDIA ETIQUETTE

  • Be kind! Harassment, rude comments, or spam will result in a block.
  • We love reposts-tag us @ wacovki so we can share your style!